Review of sentiment analysis: An emotional product development view

Abstract Conveying consumers’ specific emotions in new products, referred to as emotional product development or design, is strategically crucial for manufacturers. Given that sentiment analysis (SA) can extract and analyze people’s opinions, sentiments, attitudes, perceptions regarding different products/services, SA-based design may provide manufacturers with real-time, direct, rapid decision support. Despite its considerable advancements numerous survey review articles, SA seldom considered design. This study among the first efforts conduct a thorough of from view The comprehensive aspect-level reveals following: 1) All studies focus on extracting features by mixing technical perceptions. Consequently, such cannot capture relationships between attributes thus convey products. 2) Most use English language SA, but other languages have recently received more interest SA. Furthermore, after conceptualizing emotion Kansei introducing Engineering, data-driven then conducted. A few start help However, these only either analyzing preferences opinions online reviews, realize development. Finally, some research opportunities are provided. opens broad door integration